Service Terms & Conditions

Effective Date: May 17, 2026

General Information

By using this website or requesting services from IT Monkee™, you agree to these general terms and conditions.

Service Estimates

Estimates and quotes are based on the information available at the time they are provided. Final pricing may vary depending on the actual scope of work, required materials, urgency, travel, and complexity of the environment.

Payment Terms

Payment terms may vary by service type, project, or agreement. Invoices are due according to the terms listed on the invoice. Late or unpaid balances may result in delayed or suspended services.

Scheduling

Service appointments are scheduled based on availability. IT Monkee will make reasonable efforts to arrive or respond within the scheduled timeframe, but delays may occur due to emergencies, traffic, weather, or other circumstances.

Remote and Onsite Support

Some services may be provided remotely, while others may require onsite work. Client approval may be required before remote access tools are used.

Client Responsibilities

Clients are responsible for providing accurate information, access to necessary systems, account credentials when required, and authorization to perform requested work.

Backups and Data

Clients are responsible for maintaining backups of important data. While IT Monkee may assist with backup planning, recovery, or data transfer, no guarantee is made that lost or damaged data can be recovered.

Third-Party Services

Some work may involve third-party vendors, platforms, software, hardware, or service providers. IT Monkee is not responsible for outages, pricing changes, licensing issues, or service limitations caused by third parties.

Limitation of Liability

To the maximum extent permitted by law, IT Monkee shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, business interruption, or data loss.

No Guarantee of Results

IT Monkee will make reasonable efforts to diagnose and resolve technical issues, but results cannot be guaranteed in every case due to hardware failure, software limitations, vendor restrictions, security issues, or pre-existing conditions.

Website Use

The content on this website is provided for general informational purposes. Unauthorized use, copying, or misuse of website content, branding, or materials is prohibited.

Trademark Notice

IT Monkee™ and related branding are trademarks of IT Monkee. Unauthorized use of the name, logo, or branding is not permitted.

Changes to These Terms

These Terms of Service may be updated periodically. Changes become effective when posted on this page.

Contact Information

IT Monkee™
Phone: 979-549-5318
Email: support@itmonkee.com
Website: www.itmonkee.com